Refund Policy Cancellations and Charges
Plans change. This page explains when a cancellation is free, when a charge applies and how to tell us.
Cancellation Charges
A summary of the policy below. The full wording follows and is the version that applies.
| Type of booking | When you cancel | Charge |
|---|---|---|
| Airport or train station transfer, or a minimum charge booking | More than two hours before the collection time | No charge |
| Airport or train station transfer, or a minimum charge booking | Within two hours of the collection time | The minimum charge |
| Any other booking | Within four hours | Full charge cancellation fee |
Cancellations made between 22:00 and 06:00 only take effect from 06:00.
Our Policy Wording
Cancellations for airport / train station transfers or minimum charge bookings made within two hours of the collection time will be subject to the minimum charge. There is no charge for cancellations for airport / train station transfers or minimum charge bookings made outside of this time. Cancellations for any booking other than an airport / train station transfer or minimum charge booking will incur a full charge cancellation fee if canceled within 4 hours.
All cancellations made between the hours of 22:00pm and 06:00am will only be effective from 06:00am.
How to cancel or change a booking
Contact us as early as you can with your booking reference:
- Call: +44 20 3983 0544
- Email: info@montclares.com
- Questions: see our contact page